1. General provisions
1.1. These General Terms and Conditions for Hotel Services (hereinafter referred to as: GTC) summarise all the contractual provisions based on which Anita Ágnes Haberland-Isai (address: H-1026 Budapest, Pasaréti út 99, A. ép.; tax number: 55810720141 telephone: +36 20 532 5110 / +36 30 273 0919; email: hello@faunaretreat.com; hereinafter referred to as: Service Provider) concludes general accommodation contracts with accommodation guests (hereinafter referred to as: Guest) (Service Provider and Guest hereinafter jointly referred to as: Parties), outlining the rules of using the Service Provider’s accommodation and services, and the rights and obligations of the Parties. Subject of service: other, temporary accommodation services.
1.2. The specific terms and conditions do not form part of these GTC, but do not preclude the conclusion of separate, special agreements with travel agents and organisers, sometimes under different terms and conditions, depending on the specific business.
1.3. These GTC contain the general terms and conditions of the legal relationship established between the Service Provider and the Guest entering into a contractual relationship with the Service Provider. With regard to any issues not governed herein, prevailing Hungarian laws and official regulations as well as the provisions of the Hungarian Civil Code applicable for the Service Provider’s activities shall apply without any special stipulations.
1.4. Acceptance of the GTC by the Guest is a prerequisite for the purchase or use of the service. Use of the service rendered by the Service Provider constitutes acceptance of the GTC.
1.5. The Service Provider reserves the right to modify these General Terms and Conditions, in whole or in part, at any time. The GTC shall remain in force as long as the Service Provider renders its services.
1.6. These GTC are effective from 1 January 2023 and for an indefinite period.
2. Contracting parties
2.1. The services rendered by the Service Provider are used by the Guest. If the order for the services is placed directly with the Service Provider by the Guest, the Guest becomes the contracting party. If the conditions are met, the Service Provider and the Guest jointly become the contracting parties.
2.2. If the order for the services is placed with the Service Provider by a third person acting on behalf of the Guest, the terms of cooperation shall be governed by an agreement between the Service Provider and the agent. In this case, the Service Provider is not obliged to check whether the third person legitimately represents the Guest.
3. How to use the service and under what conditions
3.1. The Service Provider will send a written quote (email included) in response to the Guest’s request for a quote made verbally or in writing. In the absence of a response to the quote, it shall be cancelled after 2 (two) days.
3.2. The reservation shall be concluded following the Service Provider’s written confirmation (including by email) of the Guest’s written reservation (including by email) and the payment of 100 (one hundred) percent of the total accommodation fee, and will thus be considered a written contract constituting automatic acceptance of the GTC. Verbal reservations, agreements, modifications or verbal confirmation by the Service Provider shall not be deemed a contract. Changing the dates or number of guests of an already finalised and confirmed reservation is possible depending on availability.
3.3. The contract for using the accommodation services is concluded for a fixed term. If the Guest permanently leaves the room before the fixed term expires, the Service Provider is entitled to the full price of the service as defined in the contract. The Service Provider has the right to resell rooms vacated before the expiry date. Any extension of the accommodation service initiated by the Guest requires the Service Provider’s prior and express consent.
3.4. To use the accommodation service, Guests are required to verify their identity in accordance with legal requirements before occupying the room, and to provide their details in accordance with the relevant legal requirements. By completing and signing the registration form, the Guest accepts the General Terms and Conditions and the posted policy of the Guest House. Nobody may stay in the guest house without checking in first.
3.5. We shall do our best to ensure the safety of our guests, and we draw your attention to any hazards; however, we cannot be held responsible for any personal property in the house and the car park, and for any personal injury or damage to the house and its surroundings as a result of improper use. You are liable for any damage you cause to the house, its equipment and furniture, or to its surroundings.
3.6. In the event of a problem, we can be contacted on our website, or at the telephone number and email address provided in these GTC, to assist you during your stay, but we cannot accept any complaints after you have left.
3.7. The Service Provider does not assume any liability and shall not be held liable for mediated services (active recreation) advertised on the website and other forums, and for accidents and damage occurring during use of these services. The services advertised are used at the Guest’s own risk.
3.8. There is no refund for services booked but not used, or modified, during the Guest’s stay (accommodation, mediated services).
4. Start and end of stay (check-in, check-out)
4.1. The Guest can move into the accommodation on the day of arrival by checking-in between 2:00 and 6:00 pm. The Guest must vacate the room by 11:00 am on the day of departure.
4.2. In exchange for a fee, the Guest House may enable early arrivals and late departures, subject to availability.
4.3. If the Guest does not vacate the accommodation by 11:30 am on the day of departure, as designated upon arrival, and the Service Provider has not previously consented to extending the stay, the Service Provider is entitled to charge an extra day’s fee for the Guest House, upon which its service obligation shall terminate.
5. Prices, payment
5.1. The list prices for the accommodation and related services will be communicated in advance in the quote. If the Guest has booked the accommodation and this has been confirmed in writing by the Service Provider, the Service Provider may not change this accommodation price.
5.2. The statutory rate of any taxes (VAT, tourism tax) applicable at the time of the quote are included in the quoted price for the service.
5.3. The advertised discounts cannot be combined with any other discount. In the case of reservations subject to special conditions, group bookings or events, the Service Provider may set conditions in an individual contract.
5.4. To finalise the reservation, the total amount of the quote must be paid to the Service Provider by bank transfer within 1 (one) working day of the reservation. In all cases, the reservation number and name must be indicated in the comment box. Information data required for payment:
Bank account holder: Attila Haberland
Bank account number: 10700440-53892285-51100005
Account-holding bank: CIB
5.5. By accepting the General Terms and Conditions, the Guest acknowledges and agrees that the Service Provider will issue an invoice on the fees payable, or on the amount paid by the Guest to the Service Provider on any grounds. When issuing the invoice, the Service Provider will take the information provided when making the reservation as the basis for the amounts paid/payable. The information entered here (name, address, tax number if applicable) will be entered in the “Customer” section of the invoice. If you wish to have separate invoices issued for two or more guests (or companies), please make a separate reservation for each of them.
6. Cancellation conditions
Unless the Guest House has specified other conditions in its quote, the cancellation conditions are as follows:
- 100 (one hundred) percent of the total price will be refunded if the cancellation is made more than 14 (fourteen) days before the arrival date;
- 50 (fifty) percent of the total price will be refunded if the cancellation is made less than 14 (fourteen) days before the arrival date.
7. Refusal of contract, termination of service obligation
7.1. The Service Provider may terminate the accommodation contract with immediate effect, and thus refuse to provide the services, if:
- the Guest does not use the Guest House or the equipment provided by the Service Provider for the intended purpose;
- the Guest does not vacate the accommodation by 11:30 am on the designated day of departure, and the Service Provider has not previously consented to extending the stay;
- the Guest behaves in an inappropriate or rude manner in view of the security and house policy of the accommodation and its staff, is under the influence of alcohol or drugs, or exhibits threatening behaviour;
- the Guest is suffering from an infectious disease;
- the Guest fails to fulfil the payment obligation determined in the contract by the specified date.
8. Rights and obligations of the Guest
8.1. By concluding the accommodation service contract, the Guest acquires the right to use the rented Guest House for its intended purpose.
8.2. The Guest may lodge a complaint about the services rendered by the Service Provider during the stay. During this period, the Service Provider undertakes to deal with any complaint that is submitted to it with written proof. The Service Provider shall handle any complaints on a case-by-case basis. The Guest may lodge a complaint in writing to the following address and contact details: hello@faunaretreat.com.
8.3. Payment of agreed fee: within 1 (one) working day of sending the reservation.
8.4. The Guest must adhere to the Service Provider’s Guest House Policy.
8.5. Consent from the Service Provider must be obtained before installing any electrical appliances brought into the accommodation by Guests that do not count as normal travel accessories.
8.6. Guests can park their vehicles free of charge in the unsupervised car park. The Service Provider shall not be liable for any damage to vehicles and objects left therein in the car park (including, but not limited to: break-in and theft of any object in the vehicle; theft of the vehicle; weather-related damage). The Service Provider is not responsible for valuables left in the Guest House.
8.7. Please dispose of rubbish in the bins provided throughout the Guest House. Furniture or other furnishings may not be moved within or removed from the Guest House. The Guest may use the tools and equipment at the Guest House exclusively at their own risk.
8.8. Smoking is not allowed in enclosed and indoor areas of the Guest House!
8.9. In case of fire, please notify the Service Provider and the Fire Brigade immediately.
8.10. Consent from the Service Provider is required for fireworks and other activities requiring a licence as brought in by the Guest, along with an official permit obtained by the Guest.
8.11. The Guest shall ensure that any child under the age of 18 who is the responsibility of the Guest may only reside in the Service Provider’s Guest House under the supervision of an adult.
8.12. Guests must immediately report any damage sustained by them and provide the Service Provider with all the necessary information to clarify the circumstances of the damage, and possibly for inclusion in the police report/police proceedings.
9. Service Provider obligation, liability for damages
9.1. Providing accommodation and rendering other services ordered based on the contract, in accordance with applicable regulations and service standards.
9.2. Investigating written complaints from the Guest and taking the necessary steps to address the problem, recording them in writing.
9.3. The Service Provider’s liability shall not cover damage caused for unforeseeable reasons beyond the control of the Service Provider’s employees and Guests, or caused by Guests themselves.
9.4. The Service Provider may designate places in the Guest House where the Guest is not allowed to enter. The Service Provider shall not be liable for any damage or injury to the Guest caused in such places.
9.5. Furthermore, the Service Provider shall not be held liable for damages stemming from improper use.
10. Final provisions
10.1. The Guest acknowledges that the Service Provider is entitled to cancel the ordered services – without any consequences other than refunding the fee – if the Service Provider is unable to provide the services due to unforeseeable or unavoidable circumstances (force majeure) beyond its control. In the event of force majeure, the Service Provider shall refund any fee already paid, but cannot be obliged to pay compensation for non-performance caused by the force majeure.
10.2. The place of performance is the location of the Guest House. All disputes stemming from the accommodation contract shall be submitted to the competent court with jurisdiction for the substance of the case and for the location of the Service Provider.
10.3. The legal relationship between the Service Provider and the Guest shall be governed by the provisions of Hungarian law.
10.4 The Service Provider shall always process the personal data provided to it in compliance with the applicable legislation, ensure their security, as well as take the technical and organisational measures and establish the procedural rules necessary to comply with applicable legislation.
10.5. By entering into the accommodation service contract you acknowledge that you have read and understood the above terms and conditions and agree to be bound by them.
